This Privacy Policy explains how Aura Ops collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request a consultation, or use our services.
Aura Ops is a France-based company providing artificial intelligence implementation, business process automation, software integration, consulting, training, and technical support services.
For personal data collected through this website and during direct communication with prospective or existing clients, the data controller is Aura Ops, located at 47 Rue Vivienne, 75002 Paris, France. SIREN: 107699100.
We may collect information such as your name, company name, job title, email address, phone number, business details, project requirements, preferred services, and any information you submit through our contact form or provide during communication with us.
We may also collect technical information relating to your use of the website, such as your IP address, browser type, device information, language settings, visited pages, referring website, and approximate access time.
When providing AI implementation, automation, or software integration services, we may receive business, technical, operational, or user-related information from our clients. This may include workflow data, system configurations, documents, databases, customer support content, or access credentials required to complete the agreed project.
Clients should provide only the information reasonably necessary for the relevant service and must ensure that they are authorized to share such information with Aura Ops.
We may use personal information to respond to enquiries, arrange consultations, assess project requirements, prepare quotations, provide services, communicate with clients, manage contractual relationships, process payments, provide support, maintain security, and improve our website and business operations.
We may also process information for accounting, administrative, fraud prevention, record-keeping, dispute resolution, and legal compliance purposes.
Depending on the circumstances, we process personal data because it is necessary to take steps before entering into a contract, perform an agreement with you, comply with a legal obligation, pursue our legitimate business interests, or because you have provided your consent.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Our services may involve artificial intelligence platforms, automation systems, cloud infrastructure, software APIs, communication tools, and other third-party technology providers.
Personal or business information may be processed through these services only where reasonably necessary for the agreed project or business operation. We aim to limit the information shared with providers and use appropriate account settings, access controls, and contractual protections where available.
In some projects, Aura Ops may process personal data on behalf of a client. In such cases, the client normally acts as the data controller and Aura Ops acts as a data processor, using the information only according to the client’s documented instructions and the applicable service agreement.
Where required, the parties may enter into a separate data processing agreement defining the subject, purpose, duration, security requirements, and responsibilities relating to such processing.
We do not sell or rent personal data. We may share limited information with trusted service providers when necessary for hosting, email communication, cloud storage, analytics, accounting, payment processing, cybersecurity, AI implementation, software integration, automation, or technical support.
Information may also be disclosed when required by law, a competent public authority, or where reasonably necessary to establish, exercise, or defend legal claims.
Some technology, cloud, software, or AI providers may process information outside France or the European Economic Area. Where personal data is transferred outside the European Economic Area, we seek to use an appropriate legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, or another safeguard recognized under applicable data protection law.
Our website may use cookies or similar technologies that are necessary for website operation, security, performance monitoring, or user preferences. We may also use analytics technologies to understand website traffic and how visitors interact with our pages.
Where required by applicable law, non-essential cookies will be used only after obtaining your consent. You can also manage or disable cookies through your browser settings, although some website features may not function correctly as a result.
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, destruction, or disclosure.
These measures may include access restrictions, account security, encryption where appropriate, secure communication tools, limited permissions, and review of the service providers used for our operations. However, no electronic transmission or storage system can guarantee absolute security.
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, delivering services, maintaining business records, complying with accounting and legal obligations, and resolving potential disputes.
When personal data is no longer required, it may be securely deleted, anonymized, or archived where continued retention is required by law.
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate or incomplete information, deletion of your data, restriction of processing, data portability, or objection to certain processing activities.
You may also withdraw consent where consent is the legal basis for processing. Certain rights may be limited where continued processing is required to comply with a legal obligation, perform a contract, or establish, exercise, or defend legal claims.
To exercise your data protection rights, please contact us at contact@auraops.com.co. Please describe your request clearly and identify the information or processing activity concerned.
We may request reasonable information to verify your identity before responding to a request. This is intended to prevent personal information from being disclosed or changed without authorization.
If you believe that your personal data has been processed unlawfully or that your rights have not been respected, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) or another competent data protection authority in the European Union.
Our website may contain links to third-party websites, platforms, or services. Aura Ops is not responsible for the privacy practices, security, or content of third-party services. You should review their privacy policies before submitting personal information.
We may update this Privacy Policy to reflect changes in our services, technology, business operations, or legal requirements. The latest version will be published on this page with an updated revision date.
If you have questions about this Privacy Policy, the processing of your personal data, or your data protection rights, please contact Aura Ops at contact@auraops.com.co.